How Upsell Credits Work in Vanga

Upsell Credits are a monetary bonus (in USD) that reduces the commission Vanga charges on revenue generated by upsells (Cart, Post-Purchase, Order Status). As long as you have credit, no commission is charged on new upsell revenue until the balance runs out.

Important: Upsell Credits are a discount on commission for stores on a paid plan. They don't replace connecting a billing plan — for Vanga's upsells to work, you first need to select a paid plan (even if you still have credit on your balance).
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Invite a friend to install Vanga AI on their store. Once they've installed the app, reach out to us via Intercom chat (the button in the bottom-right corner of the app) and let us know — our team will promptly credit them.

To get credit for yourself, the store you referred needs to subscribe to a paid plan after their free trial ends. Once they do, reach out to us again via Intercom chat — after we verify it, your credit will be added.
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You can always see your current credit balance on the Billing page.
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When an order includes upsell revenue, Vanga first deducts the commission amount from your credit balance — and only once the credit is exhausted does it charge commission at your plan's regular rate. Credit is applied automatically, with no extra action needed on your part — just connect a plan, and the system "eats into" the commission from your balance until it runs out.

During the free trial period, no commission is charged at all — credit isn't spent during this time.
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Upsells keep working as usual — the only difference is that commission on upsell revenue starts being charged at your plan's regular rate.
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I have credit, but no plan connected — why aren't my upsells working? Credit alone doesn't activate the app. Select any billing plan on the Billing page — once you do, your available credit will immediately start covering your commission.